How two restauranteurs prevent friction and frustration

How two restauranteurs prevent friction and frustrationHow two restauranteurs prevent friction and frustrationCraig and Annie Stoll opened Delfina restaurant in San Franciscos Mission District in 1998. The husband and wife team borrowed money and maxed out their credit cards to make it happen. Delfina has been a hit with locals and critics ever since. In 2008, Craig won the James Beard Award Award for the best Chef in the Pacific region (California and Hawaii). Delfina is renowned for its seasonal Italian dishes, rustic pastas and pleasures ranging from roasted whole baby cauliflower, to grilled Monterey Bay Calamari, to a huge steak - a dry-aged bistecca alla fiorentina. Craig and Annie have built a mini-empire, the Delfina Resturant Group, which comprises the original fine-dining Delfina, Laconda (inspired by casual osterias in Rome), and four mafiatorte Delfina restaurants (with a fifth on the way) that serve wonderful pizza (below is one of my favorites, Salsiccia) along with di verse Cal-Italian dishes ranging from stone fruit salad, to meatballs to mussels.Craig and Annie are the co-stars of the new episode of our FRICTION podcast, Cant stand the heat? Get out rid of the friction. Roughly speaking, Craig focuses on the managing the food and chefs and Annie focuses on servers and other the front of the house issues - and is deep into management details ranging from hiring and firing, to daily crises, to dealing with upset customers. That said, they talk about and work on all things Delfina together - and there is a healthy, and loving, tension between the two, as their styles, focus, and skills are so different and so complimentary.They view their challenge at Delfina, Laconda, and Delfina Pizza as akin to putting on a Broadway play every day. Or more precisely, six (soon seven) different plays each day. I was taken by how much they rely on rhythms to constrain and coordinate action (much as professor Kathy Eisenhardt suggested in her FRICTION episode on simple rules). They watch for missed handoffs, delays screw-ups, and other subtle hints that things have gone off the rails, or are about to do so. All of us at Stanford eCorner who work on the FRICTION podcast believe this is among the fruchtwein engaging and instructive episodes in the (now) two-season series. I suggest you listen to it. This written piece (or the transcript) cant replace the grit, good humor, mutual affection conveyed by Craig and Annies voices.To whet your appetite for the podcast, consider a few of my favorite prozentzahls (some lightly edited for clarity and length) and some light analysis. Their focus rhythm and red flags starts bright and early with Annies daily routineAnnie I see the emails that come through from every single restaurant, and I also see everything thats uploaded to Box in our Cloud to keep my finger on the pulse. Also, first thing in the morning, at 600 in the morning, with my coffee, I go through the reservation books, and Ill never stop d oing that.This habit enables Annie to link the daily rhythm of her actions to the daily rhythm of life in each restaurant. And consistent with what Huggy Rao and I discussed in Bad to Great, this duo is especially focused on averting and repairing problems. As piles of research demonstrate, bad is stronger than good, so eliminating the negative is essential for sustaining and spreading excellence in any organization. Annie and Craig know that things will go wrong, that things can always be a little better, and thus look for red flags at every turn. As they saidAnnie I mean, its off the rails every minute.Craig Every day. Its not will something go wrong today? Its what will go wrong today?I was taken with the ripple effects that Craig described in the quote below - a compelling illustration of why many small problems are essential to nip in the bud - especially those that are linked to other essential and interconnected tasks. He explains how a few missing spoons can trigger system ic friction and frustration for servers and customersCraig Theres just so many moving parts, that if one of them is out of sync, or out of rhythm, it messes everything up. If the dishwasher is not doing their job, and washing things, and then bringing them out to the dining room, putting them where theyre needed, then the servers dont have any spoons to go and set the table with. It slows them down, and theyre not there for the guest who didnt like their soup, so the guest is upset, cause theyre flagging down the waiter, and the waiters off trying to get a spoon. This simple spoon that he needs, because the dishwasher wasnt trained, or is too slow, or didnt show up that night, or whatever, so theres this domino effect.Craig and Annie also use predictable rhythms to help their employees and themselves plan and coordinate predictable and necessary, but less frequent, activitiesCraig We still personally do the new hire orientations. Every six weeks, its the Annie and Craig show.Annie I ts very important that everybody knows and understands our culture and values - that we live by, that everyone needs to live by. So in those orientations, we go through the mission statement and the core values, and how we started and who we are. So that can never change.Finally, returning to the bad to great theme, Craig talks about constantly making small changes that improve the customers experience, save money, and are opportunities to teach his staff skills and accountability.Craig Every restaurant I walk into, I immediately adjust the lights and music. Cleanliness, I mean, I look for smudges in mirrors, I look for recycling, composting, and trash. So one of the first things I do when I walk into one of our kitchens is I go straight to their composting bin, and the trash bins, and the recycling. Ill pick up a can of olive oil, and Ill shake it, and Ill say, Do you know what that sounds like in there? It sounds like money. Thats money, thats olive oil.There is much more in the podcast. They talk about what they look for when hiring people - the standards are a bit different than in other industries (Annie looks for candidates who are on time and dont smell of alcohol). Craig talks about red flags that indicate people need more training. Annie talks about the importance of starting meetings on time, They both talk about the joys of great regular customers and challenges of dealing with rude, impatient, and overly demanding customers (including the satisfaction that comes with doing it well). I hope you enjoy the conversation.Thisarticlefirst appeared on LinkedIn.

The Secret to Making Anything in Your Life a Little Bit Better

The Secret to Making Anything in Your Life a Little Bit BetterThe Secret to Making Anything in Your Life a Little Bit BetterMost of the time, the person standing in the way of your success is yourself. But how can you tell youre keeping yourself from reaching your full potential?In this video, Bill Hoogterp, a leadership development expert specializing in public speaking, shows how just asking a tiny bit more from yourself can help make anything (a presentation, an idea, or something else) that much better.Photo of person reaching courtesy of Shutterstock.

What You Need to Know About News Writing

What You Need to Know About News WritingWhat You Need to Know About News WritingNews writing follows a basic formula. While styles can diverge more dramatically depending on the kind of story- a feature story may look and sound very different than a hard news story- all news stories are cut from the same mold. The first element of news writing is, of course, to deliver the news. The 5 Ws Many people have heard of the 5 Ws, even if theyve never taken a journalism class. The Ws in question refer to the Who, What, When, Where and Why that every story should address. Depending on what the story is, how and when you answer those Ws may change. If, for example, youre reporting on a drive-by shooting in a city, youll likely start with where the crime happened (what street or area of town for the local paper) and who was involved. Figuring out what details to give a reader, and when, is key in constructing a story. The answer, of course, depends on the facts. If youre working on the abov e story, and the murder happens to be one of a string of similar crimes, that may be the point you open the story with. If, however, the above story revolved around someone notable being shot, that might be what you start your piece with. However, a story about a notable name being shot is a very different story than one about someone more in the private sector. The latter might speak more to ongoing local violence while the former is a story in and of itself- X person has been killed and heres what X person was known for. Crafting a Lede A lede, which is a journalism slang term for the first sentence or two of a story (i.e. lead), is an incredibly important parte of the process. You need to draw readers in with a hook while stating why the story matters. Like all forms of writing, theres no hard and fast rule about what makes a great lede. A good lede changes depending on the story youre writing. One of the best ways to get familiar with what a good lede isis to read. Read lots of different stories- from breaking news stories to features and reviews. Ledes vary wildly but, youll start to notice patterns and, more importantly, what kinds of ledes you like and feel are effective. The Purpose of a Nut Graf Anut kurvenverlauf, anotherjournalism slangterm, is the summarization of what the storys about. Anut graf(or nutgraph, nut graph, and nutgraf) can be a sentence or a paragraph and, sometimes, may also be your lede. Anut grafneeds to address why the story is being written, whether the piece is about something like the aforementioned murder, or a profile of a famous celebrity. Likeledes, nut grafs vary wildly from story to story, and theycan also be harder to identify thanledes.A good exercise is to read lots of different stories and try to find the nut graf. How Style Comes Into Play With Different Pieces The basics outlined above apply directly to all stories but, most obviously, to your classic news story. That said, all stories haveledesand nutgr afs, no matter what theyre about or where you find them. These elements are applied differently, and often moresubtly, in long-form journalism andfeature stories, but theyre still there. One of the best ways to see how the basic elements of news writing can be applied to very different stories is to read, back to back, three very different pieces. For a good exercise, try reading the lead story in any major paper. The front page of a paper (online and in print) offers the biggest news stories of the day and there youll find straight, hard news. It might be local or it might be international. Then hit the features section of the paper. Check outthe Artssection of theNew York Timesor theWashington PostsLifestylesection, and read a review,then another trend story. Then read a piece of long-form journalism in a magazine likeThe New YorkerorEsquire. (InThe New Yorker,nearly every article, save the reviews and pieces from Talk of the Town, is an example of long-form journalism.) Now think about how different each piece reads. Find the nut graf in each story and pay attention to how much each lede varies. Notice that some stories have nutgrafs that appear well below the lede, and others begin with the nut graf. Notice how the nut graf is more obvious in the news stories than in the features or the magazine stories. All these stories rely on the basic elements of news writingbut do so in different styles. This exercise is good for giving a sense of the breadth of journalism and how differently the rules of news writing can be applied.

63 healthy lunch wraps for work that are actually delicious

63 healthy lunch wraps for work that are actually delicious63 healthy lunch wraps for work that are actually deliciousLets face it Its a pain to make yourself lunch before work. And when so many restaurants and cafes will whip up a quick lunch for you, it makes it even mora difficult to find the inspiration to make one yourself.That all stops today, though.The following 63 recipes will make you want to put your apron back on and get back into the kitchen. These wraps are equal parts healthy and delicious, jam-packed with fresh ingredients that are better your body and your budget.If thats not incentive enough, take a look at these 63 healthy lunch wraps for work, divided into categories thatll make it easy for you to find whatever fits your tastes. Pack onealong with a healthy snackand youll be good to go.Healthy Chicken WrapsStrawberry Chicken Bacon and Spinach WrapBacon makes everything better, but so does the fresh strawberries and crisp spinach piled on top of grilled chicken. Dr izzle with poppyseed dressing and bacon is no longer the star of this show. (viaCreme de la Crumb)Mediterranean Chicken Tender WrapIts not often that a Mediterranean meal features chicken tenders, but the couscous, feta, tomatoes, fresh mint and parsley give it an authentic flavor. (viaEatingWell)Kale Caesar Salad with Chicken WrapAfter whipping up your own Caesar dressing, pile your salad into a Lavash flatbread and save the other half for tomorrows lunch. (viaHeather Christo)Mexican Chicken Quinoa Salad WrapThis Mexican-style wrap is filled with flavor, texture, protein and fresh ingredients. Mix up the black beans, corn, tomatoes, chicken, quinoa and greens in advance to make it an easy to prepare meal. Just pile high and top with fresh avocado and youre good to go. (viaSpices in My DNA)thailndisch Chicken Salad Wrap With BlueberriesHeres an unexpected combination chicken, edamame seeds and blueberries. This wrap proves opposites attract and taste pretty darn good together. (via Spoonful of Flavor)Mango Chicken Lettuce WrapWhipping up your own pan of mango chicken is probably good enough for a meal, but why not spoon it into a lettuce wrap and make one delicious lunch? (viaBritnell)Grilled Pineapple Teriyaki Chicken Wrap Time to fire up the grill (or the stove) for these bad boys. The sweetness of the pineapple pairs perfectly with the tangy sauce. Top it off with lettuce, tomato, red onion or nothing at all. Its good either way. (viaCreme de la Crumb)Cobb Salad WrapBetween the chicken, bacon, egg, bleu cheese and avocado, this wrap wont leave you hungry. (viaAnna Monette Roberts, POPSUGAR Food)Sonoma Chicken Salad WrapYou dont need mayo to make this classic chicken salad. Instead, whisk together plain yogurt and apple cider vinegar to make a tangy dressing. (viaAngela Simpson)California Chicken Club WrapCali got it right on this combination of shredded chicken, bacon, tomato and avocado. This recipe takes it to another level with fresh mango and a squeeze of lime juice for extra flavor. (viaTaste and Tell)Buffalo Chicken WrapBuffalo chicken wings arent known to be super healthy, but this recipe makes them much more diet-friendly. Use baked chicken for an even healthier option. (viaSugar Dish Me)Asian Chicken WrapWith a sauce that features both peanut butter and sriracha, this wrap is equal parts savory and spicy. (viaWell Plated)Chicken, Spinach and Cream Cheese Tortilla WrapSpinach and cream cheese make a savory combination. Add some chicken to that and youve got a full-on, filling meal. (viaTried and Tasty)Healthy Turkey WrapsBuffalo Turkey Lettuce WrapHealthy eating is easy with these flavor-packed buffalo wraps. Even better than gameday wings, theyre loaded up with ground turkey, onion, carrot and celery mixed with none other than Franks Hot Sauce. Drizzle on your blue cheese or ranch or opt for blue cheese crumbles make it as spicy and cheesy as you want. (viaThe Girl Who Ate Everything)Turkey Cranberry Almond WrapJust like Tha nksgiving in a wrap, turkey and cranberry are a match made in Heaven when paired alongside almonds and a bit of celery. (viaTastes Better from Scratch)Asian Turkey Lettuce WrapsTrade the lunch meat for ground turkey seasoned to perfection for a warm and flavorful lettuce wrap. You wont even miss the take-out. (viaEat Yourself Skinny)Turkey Wrap with Apples and BrieThis warm wrap is so delicious youll think youre in a gourmet caf. The quick and yummy combination of apples, brie cheese and turkey is divine. (viaSkinny Mom)Apple Cheddar Turkey WrapTurkey meets apple and cheese again, only this time with cheddar. Wrap it up with a handful of fresh lettuce and a drizzle of the honey-vinegar sauce for a tasty and balanced lunch. (viaEmily Bites)Turkey Taco Lettuce WrapTaco Tuesday just got even better. Load em up however you want with all your favorite toppings. Pica de gallo, avocado and a sprinkle of cilantro sound heavenly to me. (viaCooking Classy)Turkey and Cucumber Lettuce WrapsThis wrap has the makings of a healthy salad but is easier to eat and even better tasting thanks to the hummus and sprinkle of paprika. (viaJust a Pinch)Thai Turkey Brown Rice Lettuce WrapsMix your favorite Thai flavors together in a healthy lettuce wrap and top with fresh cilantro, carrots and crunchy peanuts to tie together the lime, ginger, soy and red chili garlic sauce that makes this wrap a favorite. (viaA Cedar Spoon)Turkey Bacon Ranch WrapWe think wed be hard-pressed to find someone who didnt love a bacon and ranch combination. The turkeys just an added bonus. (viaLike Mother Like Daughter)TurkeyMeatball Lettuce WrapMeatballs may be soft, but everything else in this wrap - carrots and crisp lettuce leaves - give it a nice, wrap-worthy crunch. (viaDelish)Hearty Winter Turkey WrapThis recipe is described as uncomplicated and interesting, which is enough to get our attention. Well stick around for the roast-turkey-and-pear combo. (viaSarah Lipoff, YumSugar)Spinach, Roasted Red Pepp er and Feta WrapYou cant go wrong when you put pesto, feta cheese and roasted red peppers together. The protein punch from the turkey almost comes in second to the other fillings flavors. (viaNeighbor Food)Creamy Avocado Turkey WrapSomething seriously simple can taste seriously good for example, Greek yogurt, avocado and garlic combine to make the tasty dressing for this turkey-based wrap. (viaAlidas Kitchen)Viva Fiesta Turkey WrapThe creator of this wrap suggests spreading a very light layer of cream cheese between the wrap and your ingredients so the bread isnt soggy by lunchtime. If you can hold off that long to start this fiesta. (viaLone Star Nutrition)Turkey Reuben WrapThis healthy version of a classic sandwich features lean turkey instead of corned beef. Im not koranvers why we didnt make the switch earlier. (viaDelish)Healthy Protein Wraps with MeatEasy BLTA WrapAvocado makes anything better, including the classic B.L.T. sandwich. But even better than that? A light wrap inst ead of bread to let the flavors shine through. (viaYummy Healthy Easy)Low-Carb Sriracha Beef Lettuce WrapsYour lettuce will never know what hit it when you fill it with tasty lean ground beef mixed in a sriracha and citrus sauce. Garnish with green onion and cilantro for a wrap youll never forget. (viaKalyns Kitchen)Steak and Guacamole WrapShiitake mushrooms are the perfect complement to a lean, seasoned steak wrap topped with fresh guac. Yogurt subs the sour cream to make this even lighter. (viaJamie Oliver)Broccoli Salad WrapDress your bacon slices with broccoli slaw, apple slices, pecan pieces and dried cranberries. A drizzle of poppyseed dressing tops it all off. (viaPoet in the Pantry)Tandoori Steak WrapIts not every day you combine steak and grapefruit in fact, we can presume you havent tried the combination before. Once you taste this Indian-inspired wrap, though, youll probably wonder why its taken you this long. (viaAarti Sequeira)Southwest Ham WrapIts not every day ham ge ts the Southwestern spice treatment, but this wrap proves it should probably happen more often. (viaBudget Savvy Diva)Philly Cheese Steak WrapWhen it comes to iconic sandwiches, the Philly Cheesesteak is up there. This wrap is a lighter version of the typically indulgent meal that totenstill packs all the flavor. (viaMaebells)Bahn Mi Lettuce WrapThis lengthy recipe might be daunting to look at, but the actual prep isnt so bad. You can leave the vegetables to pickle while you brown the pork, for example. (viaCooking For Keeps)Healthy Seafood WrapsMexican Chopped Tuna Salad WrapIm convinced you can add Mexican to anything and it automatically sounds better. This is no exception. Tuna is mixed with all the typical Mexican ingredients bell pepper, black beans, corn, tomatoes, cilantro and avocado for an easy and tasty tuna salad thats good with or without the wrap. (viaKims Cravings)Spicy Garlic Shrimp WrapThe spicy garlic shrimp are seasoned with caramelized onions, chipotle peppers in adobo, garlic and salt. In case your mouth wasnt already watering, its then topped with red onion, tomato, cucumber, lettuce and tzatziki sauce take it over the edge and right into a tasty flatbread wrap. (viaUnrefined RD)Spicy Tuna WrapIts pretty much a giant spicy tuna roll, except easier to make and eat and without the seaweed. My sushi addiction just got easier to beat. (viaGoodie Godmother)Shrimp Lettuce Wraps with Peanut Dipping SauceWho needs spring rolls when you can fill lettuce with shrimp, avocado, cucumber, carrot and cilantro? Add in some mint and Thai basil for the full effect. (viaNatashas Kitchen)Tuna Salad WrapTuna salad has never sounded so good. Mix plain Greek yogurt, Dijon mustard, walnuts, raisins, and seasonings into fresh or canned tuna and wrap with a handful of spinach leaves. (viaThe Healthy Foodie)Salmon Salad WrapAfter grilling salmon, turn your leftovers into a tasty, Greek yogurt-based salad to fill your wrap. (viaeHow)Curried Shrimp Lettuce WrapA c risp, green lettuce leaf holds it all and makes this recipe low-carb. You wont even notice the breads missing when you bite into the sauted shrimp sweetened by yogurt sauce. (viaEating Well)Spicy Salmon and Pineapple WrapHeres another way to repurpose last nights grilled salmon filet Stuff it into a wrap with grilled pineapple, Greek yogurt and tomato. (viaThe Brewer and the Baker)Salmon Hummus WrapOnly four ingredients are required to make this wrap. In fact, its creator said she hesitated in sharing the recipe because its so simple, but decided it was too good to keep to herself. (viaHungry Hobby)Tuna Nicoise Lettuce WrapBelieve it or not, a butter or iceberg lettuce leaf is strong enough to hold it all fingerling potatoes, green beans, cherry tomatoes and, of course, fish. You can also substitute salmon for tuna if you wish. (viaCat Cora for Shape)Spicy Shrimp and Avocado Lettuce Wrap21-Day Fix Approved, fresh romaine lettuce is topped with a crunchy layer of tangy, slightly swee t honey, lime and cilantro slaw, blackened shrimp and fresh cilantro and jalapenos (optional). YUM. (viaThe Garlic Diaries)Healthy Vegetarian Wraps and Vegan WrapsAvocado Caprese WrapThese could easily become a go-to lunch. The avocado and fresh mozzarella fill you up and the tomato, basil and balsamic vinegar deliver a punch of flavor. (viaFoodie Crush)Spinach Avocado Egg WrapEggs arent just for breakfast, although this wrap is so good it may replace your avocado toast. Make your hardboiled eggs ahead of time to prep or fill it with scrambled eggs and add tomatoes if youd prefer. The world is your wrap. (viaTodays Frugal Mom)Hummus Collard WrapYou cant go wrong with this easy and tasty combination of hummus and veggies wrapped up in collard leaves. (viaEating Bird Food)Mint Grilled Sweet Potatoes With Tahini Cauliflower Rice WrapThe name is a doozy, but wait until you get a mouthful. These flavors will fill you from your head to your toes. (viaFood Faith Fitness)Grilled Zucchini Hu mmus WrapGrilled zucchini is paired with hummus, spinach, red onion, fresh tomatoes and cheese for a hearty wrap that will warm and fill your belly. (viaMaebells)Tangy Veggie WrapThe recipe calls for carrots, bell pepper, bean sprouts, red onion and spinach as the main ingredients but this tangy dressing would go on any of your favorite veggies. (viaHurry the Food Up)Roasted Veggie Wrap with Bean SpreadThis wrap is as versatile as it is filling. Use your favorite veggies and top with a garlicky bean spread that you can customize to your tastes with herbs or lemon juice. (viaThe Garden Grazer)Southwestern Veggie Hummus WrapBlack Bean hummus is the star of this wrap, although the fresh chopped peppers, tomatoes, corn and avocado give it a run for its flavor. (viaChelseas Messy Apron)Vegetable Chard WrapMatchstick-sliced veggies pile nicely into a chard-leaf wrap, which you can then dip right into a tangy lime-ginger sauce. Handheld salad? Yes, please. (viaPOPSUGAR)Creamy Avocado and W hite Bean WrapMashed white beans and avocado make the perfect hearty base for this wrap. A sprinkle of white cheddar and chipotles in adobo sauce give it a punch. (viaEatingWell)Chickpea Salad WrapSometimes, vegans and vegetarians miss meat. Thats where this recipe comes from an innovative vegan chef who once loved to eat tuna salad for lunch. Her loss is your gain. (viaOh She Glows)Old Bay Summer Tempeh WrapThe classic spices in this recipe will make your tempeh taste all-American. (viaFood Fitness Fresh Air)California Bean Burger Collard WrapYou could eat your favorite bean hamburger in a bun or you could unwrap a collard leaf, slather some hummus, slice in some avocado and put your burger on top of that. (viaEating Bird Food)Avocado Egg Salad WrapThe Pioneer Woman serves her egg salad on rye, but you can just as easily spoon it into a wrap and take it to work. (viaPioneer Woman)Baked Falafel Lettuce WrapA falafel-filled pita is one of lifes greatest indulgences. This baked ver sion makes it less of an indulgence and more of a weekday lunchtime possibility. (viaMyFitnessPal)Guacamole WrapFinally, this protein-packed wrap gets all of its good stuff from a unique guacamole recipe, which incorporates avocados and green peas. (viaGastrawnomica)This article was originally published on PunchedClocks.

Heres What I Know About Supply Chain Management Resume

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New Questions About Services in Dayton Ohio That Wright Resume Writing Answered and Why You Must Read Every Word of This Report

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